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Ask IT-360Answers on the website, in our voice - our own assistant, built in-house
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Built in-house

Ask IT-360. A real answer, not a list of links.

Our own assistant on this website. Type the problem in your own words; it answers from IT-360's service catalogue, in plain English written by our engineers, then hands you to the right page and the right person.

6services it answers for - every one we offer
2next steps on every answer: the page and a person
0third-party widgets, cookies or transcripts sold on
Try it on the home pageTalk to us
Ask IT-360: a question typed in plain English and the answer it gives, with the service named and two next steps
A question, answeredlive on this site - try your own

What it does

Six things a search bar cannot do.

It reads the question, not keywordsType it the way you would say it to us - "our emails keep going to spam" - and it works out which of our services answers it.
Answers written by our engineersEvery answer comes from IT-360's own service catalogue, in plain English - nothing scraped, nothing made up, nothing from a third party.
Two ways forward, every timeEach answer ends with the right page and a person: the service to read about and a Book a call or helpdesk key.
Hands you to a human when it shouldIt never pretends to be the helpdesk. Anything live or urgent gets the number - 0113 216 6777 - and a real engineer.
Knows all six servicesManaged IT, Cyber Security, Connectivity & Voice, Digital & Web, Business Software and AI & Automation - and when a question spans two of them, it says so.
Nothing sold on, no chat bubbleNo third-party widget, no cookies dropped, no transcript shipped to a vendor. Built and hosted by IT360Group, under our own GDPR notice.

Search bar or Ask IT-360?

The same question, two very different results.

A website search barwhat most IT sites give you
You typeKeywords - and spell them the way the site does.
You getA list of pages that mention the word. You do the reading.
Next stepNone. You are still guessing which service you need.
Out of hoursThe same list. Nobody to call.
Your dataOften a third-party widget logging what you typed.
Ask IT-360built in-house for this site
You typeThe problem, in your own words - "phones for 12 staff".
You getOne answer, written by our engineers, that names the service and what we would do.
Next stepThe right page and a person - Book a call or the helpdesk - on every answer.
Out of hoursThe answer still comes, with the number contract clients can call 24/7.
Your dataStays with IT360Group. No widget, no reseller, no transcript sold on.

What a visitor sees

Three real answers from the assistant on this site.

Ask IT-360 answering a question about phones for twelve staff, with the 8x8 page and Book a call as next steps
"Phones for 12 staff"It picks Connectivity & Voice, explains what a cloud phone system would mean for a team that size, and offers the 8x8 page or a call.
Ask IT-360 answering a question about Cyber Essentials cost and timing
"How much is Cyber Essentials?"It answers from the Cyber Security catalogue - what the certification is, how long it takes, what we do - and hands over to the Cyber Essentials page.
Ask IT-360 answering a question about rolling out Copilot safely, spanning AI and Cyber Security
"Roll out Copilot safely"A question that spans two services - it says so, starts with the AI readiness review, and brings the security team in.

How it works

Three steps, a few seconds.

1You ask, in your own words
No jargon needed

Type the problem the way you would say it on the phone. Spelling, order and the exact service name do not matter.

2It matches our catalogue
Our services, our words

The question is matched to the IT-360 service catalogue - the same descriptions our engineers wrote for the services pages - never to the open web.

3You get an answer and a way forward
A page and a person

One plain-English answer, the page to read next, and a key to book a call or reach the helpdesk. If it is urgent, the number comes first.

Where it fits

On this site today - and the engine behind our Private AI Assistants.

Built for this site, by IT360GroupAsk IT-360 sits at the top of our home page and answers for every service we offer. It is the first of our in-house assistants - the same engine, trained on a client's own documents, is what we offer as Private AI Assistants.
Letters forming a network, the AI behind Ask IT-360
Ready when you are

Want an assistant like this for your own business?

Ask IT-360 is the public version of what we build for clients: an assistant that answers from your documents, in your words, and knows when to hand over to a person.

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0113 216 6777
Mon–Fri 08:00–18:00
Out of hours: contract clients